FAQ Soch JuJu Cup

Frequently Asked Questions

The Basics

What is Soch cup?

Soch cup is a reusable menstrual cup made of medical-grade silicone. It is designed to be used during menstruation as a healthier and eco-friendly alternative to sanitary pads. It is completely safe and hygienic to be used internally.

What is the Soch cup made of?

It is manufactured in Australia, from flexible, hypoallergenic,100% medical-grade silicone in a cleanroom environment to ISO 13485 standards which govern the manufacture of medical devices. The silicone used in SochCup by JuJu has been independently tested for biosafety and carries biocompatibility and toxicity certificates of compliance. The pigment used in the coloured menstrual cups is vegan and a UPS Class VI pigment, which complies with FDA registration requirements. how to use menstrual cup, menstrual cup cervix length, menstrual cup for low cervix, menstrual cup for high cervix, low cervix cup, high cervix cup, best menstrual cup in india, soch menstrual cups, menstrual cup, how to clean menstrual cup

What are the specifications of the Soch cup? What are its different sizes?

The Soch cup comes in 4 sizes: Model 1, 2, 3 and 4. Here are the specifications: menstrual cup cervix length, menstrual cup for low cervix, menstrual cup for high cervix, low cervix cup, high cervix cup, best menstrual cup in india, menstrual cup comparison chart, menstrual cup size chart

Who can use a cup? Can teen girls use the cup?

The menstrual cup can be used by all menstruating women. However, for young girls, we recommend Soch cloth pads and Soch period panties. If you are a teenager and are willing to use the cup, then do so with adequate knowledge and research. Use of a water-based lubricant is recommended. Use of a cup will definitely stretch the hymen if it is still intact. The hymen generally stretches due to physical exercise or activities.

Can cups cause TSS or Toxic Shock Syndrome

Menstrual cups have been in use since 1930s, and they have never been associated with TSS. TSS is a fatal disease caused by a bacterial toxin associated with Staphylococcus aureus; it is usually connected to tampon use. TSS symptoms are similar to those of the flu, including: sudden fever (>39°C), muscular pain, vomiting, headache, diarrhoea, dizziness, fainting, or rash rather like a sunburn. If you experience one of these symptoms when using the Soch menstrual cup, remove it and contact your doctor immediately. If you have already suffered from TSS, seek your doctor’s advice before using Soch cup

Where does the menstrual cup sit?

The menstrual cup sits in your vagina. It shouldn’t be too high inside or too low. It should be angled towards the cervix.

What is the cervix?

The cervix is a neck of tissue that connects the uterus with the vagina. It has a cervical opening that usually described as feeling like the tip of your nose. It is through this cervical opening that period blood and white discharge come out.

Should I measure my cervix to choose a cup?

Women with low, medium or high cervix can use the Soch cup, thanks to its smart design. However, women who have a very low cervix can go for cloth pads and period panties.

How do I measure my cervix?

The cervix should be measured while you are on your period as it usually comes lower during heavy flow. Insert a clean finger inside the vagina and look for your cervix – it should feel like the tip of your nose. Do not confuse the pubic bone (which is hard and bony) with the cervix (which is soft and squishy). Watch this video to find the height of your cervix:

Should the cup suction to my cervix?

No, the cup actually forms a gentle suction with the vaginal walls. The cup has holes which aid the cup in forming a suction. It does not suction to your cervix.

How should I choose my cup?

You can use this link to find out which cup would suit you best. Take a quiz to find the right option

Should my cup go all the way inside or should the stem stay out?

Yes, the cup should go all the way inside. With the Soch cup, let the stem stay as it is for a couple of cycles. If you find it uncomfortable or feel its presence, or if it’s sticking out, then you’d need to cut the stem.

If I want to cut the stem, how do I do it?

First, remove the cup before cutting the stem. Use a clean pair of scissors or nail cutters, and cut the stem of the cup step by step, making sure that you don’t cut it more than required

Will my cup get lost inside?

No, the cup cannot get lost inside. The cervix is a small opening from which the period blood comes. Nothing can go past the cervix.

Should I take my cup out each time I pee/poop?

No, you don’t have to take your cup out each time you pee. However, you may take your cup out when you are pooping as the pressure may impact the suction of the cup.

How long will I take to get used to my cup?

This can be different for every individual. However, it’ll take at least two full cycles for you to get used to the cup. If you would like to be added to our WhatsApp / telegram support group, drop us an email care (@) sochgreen. com


I just bought a Soch cup. Can I just use it?

No, before you use the Soch cup for the first time, you need to sterilize it. You can boil it in a vessel filled with water for 7-8 minutes. Watch it closely so that the water doesn’t dry up and you don’t burn the cup

I don’t have access to a stove. How do I sterilize it?

You can use a kettle to sterilize it. You can also try sterilizing tablets which are available in pharmacies.

Do I have to sterilize the cup between each cycle?

No. To clean in between cycles, you can simply dip the cup in boiling/hot water for 5 minutes.

I am excited about trying the cup. Can I try it?

We would advise you to not do a trial run/dry run the very first time. Wait for your period to arrive. Your cervix will be much lower, your vagina will be more lubricated, and the suction will be easy to break when the cup is full. So, wait.

I have never used a cup before. How to use a menstrual cup?

First, find a position that you are comfortable in. Most women prefer to squat. You can also sit on your toilet seat or stand with one leg on the toilet seat. Make sure you are relaxed and are ready to try the cup. Fold your sterilized cup using any of the folds, get a good grip on it, and insert it inside the vagina, aiming it towards your cervix. Do not jab the cup upwards into the vagina; instead, slide it horizontally towards the back. Make sure the fold stays intact as you are inserting it. Once inside, the cup should pop open on its own. If it doesn’t, just nudge the cup a little or pinch the base and it should open. You can also do a few kegel exercises to ensure the cup is open and the seal has been formed. If you are trying a cup for the first time, you can wear a cloth pad as a backup.

What folds can I try?

You can try a C-fold, punch-down fold, or the labia fold. YouTube has several videos about different folds

How long can I let the cup in?

The menstrual cup should be emptied once every 8-10 hours. If you are a heavy bleeder, empty it once every 3-4 hours. By the end of two cycles, you should be able to figure out how long can you leave your cup inside before emptying it.

How do I take the cup out?

ind a comfortable position. Most women prefer a full squat. Find the stem of the cup and then pinch the bottom of the cup to break the suction. Do not pull the cup down without breaking suction. Once you pinch the bottom of the cup, gently pull the cup out. It may take a cycle or two for you to get used to insertion and removal. Dump the contents of the cup in the sink/commode. Rinse the cup in cold water and re-insert.

Should I sterilize the cup every single day I use it?

No, you can sterilize the cup once every cycle. That’s more than enough. To clean in between cycles, simply dip the cup in boiling/hot water for 5 minutes.

I can’t wash the cup right away as I am in a public toilet. What do I do?

If you are unprepared about the situation and you don’t trust the water, simply dump the contents of the cup and reinsert it without washing it. Wash it once you get back home. Or else, you can also carry a small bottle of water with you and rinse the cup with that water

Can I use my cup on light flow days?

Yes, you can use your cup on light flow days. However, make sure you still remove and re-insert once every 8-10 hours. Do not use it for any longer than this.

How do I store my cup in between cycles?

Once you finish using the cup, rinse it out well, and dry it in the sun. Sun drying effectively kills any bacteria that could be on the cup. Soch cup comes in a cotton bag. Make sure you dry the cup thoroughly and then you can store it in the cotton bag. If you lose the bag, make sure you keep it in a breathable pouch and not in an air-tight container.

Can I clean my cup with soap?

No. Do not use soap or any other cleaning agent. Use only plain water to clean it. However, if you want to use soap, you can use mild soaps free of oils or essential oils. Do not use antiseptic soaps.

My cup smells funny. Is it okay?

Cups usually smell funny when you leave it for longer than the recommended time. Remove and reinsert your cup once every 8 hours minimum. If the smell is temporary, it could be due to proteins in the blood. Make sure you sun dry it thoroughly before you store it in a cotton bag. If the smell persists, leave it in a well-ventilated place for a few days. If nothing works, sterilize the cup with vinegar or salt water

My cup has stains. How do I clean it?

Make sure you clean the cup well every time you remove and re-insert. Boiling the cup as recommended should remove stains. Try sprinkling some baking soda on a damp cloth and rubbing the cup. Do not soak the cup directly in the baking soda solution.

I notice discolouration in my cup. What do I do? Is it safe to use?

Over time, the cup is bound to discolour due to use. It is fully safe to use. You can keep the cup in direct sunlight to get the colour back. You can also sprinkle some baking soda (sodium bicarbonate) on a damp cloth or tooth brush and scrub the cup. This should restore the colour of the cup. Do not soak the cup in the baking soda solution. 3% vinegar in in hot or cold water can also be used

How do I clean the holes in the cup?

To clean the holes, fill the cup with water and suction them to your palm and squeeze the water out through the holes. You can do this regularly so that the holes remain clean. You can also use a toothpick or a needle to get the holes clean.

Can I punch some more holes in the Soch cup?

The Soch Cup already comes with 4 punched holes. However, if you notice that the holes are not punched through, then you can punch them through with a clean and sharp needle.


The cup isn’t going inside. What do I do?

First, you have to use the cup only when you are on your period. Make sure you get a good squat. Please be relaxed. If you aren’t relaxed, your vaginal muscles will tense up and you will not be able to put the cup in. Use a lubricant if you have to. Make sure you have explored your anatomy beforehand and aim the cup towards the cervix. If you are unsuccessful the first time, try after a few hours. If you need more help, you can watch these videos https://youtu.be/J99i4vgt3u https://youtu.be/7Ka8KmdgdUQ?t=1m44s

The cup is inside, but I don’t think it’s open.

First, check to see if the cup is open. Run a finger along the base of the cup. If the base is folded and dented, the cup may not be open. Now run the cup under cold water; this should help. You can try pinching the bottom of the cup to push any air out. You can also twist the base of the cup. That should open the cup. Also, you can use a fold like the labia fold where you can nudge the fold open with a finger. You can do some kegel exercises, which include contracting and releasing the pelvic floor muscles a few times. This will help the cup open. If you still feel like the cup isn’t open, walk around and carry on with your daily activities. The cup will open by itself.

Should I hear a pop sound when the cup opens?

No. A pop sound is too dramatic a description. Some women feel the cup open up and sit in place. You can simply check if the cup is open by running a finger around the middle of the cup.

I can feel my cup.

If you have positioned the cup properly, you shouldn’t be feeling the cup. Try to readjust the cup – push it backwards or tug at it a bit. If it’s the stem that you are feeling, then you can follow our instructions to cut the stem to the desired length.

I can’t pee properly with the cup inside me. Or I feel like peeing a lot when the cup is inside me.

This is a common problem for beginners. It is most likely a placement issue. Adjust the Soch cup so as to make it face backwards, away from the bladder. The sensation should go away in 2-3 days.

My cup is coming down. Help!

You may have weak pelvic floor muscles or you may be using the wrong size cup. Try Kegel exercises to strengthen your muscles. We recommend you take our quiz to figure out which size best suits you; you may need a larger cup.

What are Kegel exercises?

They are a set of exercises that are done to improve the tone of your pelvic floor muscles. They help greatly in reducing urine leaks when sneezing, coughing, or laughing; tighten the vaginal muscles, and help in postpartum recovery and urinary stress incontinence and urge incontinence. Pelvic floor muscles can become weak due to pregnancy, childbirth, weight gain, or aging. To find the pelvic floor muscle, stop midway when you are peeing. That is the muscle your need to exercise. Empty your bladder before doing these exercises. Clench your pelvic floor muscles for three counts and release it for three counts. Do them thrice in the beginning; you can eventually hold the muscles for up to ten counts and release it for ten counts.

My cup is leaking! Help!

Your cup is leaking either because it’s not open, or it’s placed wrongly, or it has not formed a good seal, or it is too full. If it’s not open, make sure to nudge it out fully. If it’s placed wrongly, try and re-adjust the position. Make sure you are aiming the cup towards the cervix.If it has not formed a good seal, do a few kegel exercises after inserting. If the cup is full, you may need to empty and re-insert it more often on your heavy flow days.

I can’t take my cup out. What do I do?

First, do not panic. That’s the golden rule to take a cup out. Try a full squat and grip the bottom of the cup. Make sure you dry your fingers so that you get a good grip. Once you grip the bottom of the cup, push the cup with your vaginal muscles, as if you were birthing it out. This will bring the cup down and out. If it’s been only a few hours since you inserted the cup, wait for the cup to fill, and try it again after a while. https://youtu.be/7Ka8KmdgdUQ?t=4m52s


My gynaecologist does not approve of it?

It’s up to you to decide if you want to use it or not. Most gynecologists in India are not aware of menstrual cups. You can be persistent and ask your doubts to them. Ultimately, you have to choose what’s best for your body and the environment.

I am travelling on a flight?

Yes, absolutely. You may find it a tad difficult to empty and reinsert the cup in the flight loo because of space constraints, so make sure you are prepared for that. If it’s a long flight, you can always use a period panty or a cloth pad as a back-up

I am travelling by train?

Yes, public loos may be a concern. Therefore, it’s advisable to carry a small bottle of water with you so that you can rinse your cup with clean water

I have a yeast infection?

We’d advise you to not use a cup if you have a yeast infection. Use external products till the infection clears up. If you have used a cup while you have an infection, you should discard the cup and buy a new one.

I am a heavy bleeder?

Absolutely. Cups are great for heavy bleeders. You can choose a larger cup for increased capacity. Apart from comfort, you’d also not have to rush to the bathroom as often as with a pad! You may also want to back it up with a Soch Period Panty or a Soch Cloth Pad.

I have a retroverted uterus?

Yes, it’s possible. However, you may have to do some trial and error to figure out which angle works best for you.

I have a prolapsed uterus?

It might be difficult to use a cup with a prolapsed uterus. We recommend kegel exercises to strengthen your pelvic floor muscles. Once the muscle tone improves, you can try a soft cup.

I have an IUD inserted?

Yes, just make sure that the thread is cut higher than usual. Ensure you remove the cup carefully. For more information, you can watch this video -https://youtu.be/dUIoxg-oYPY


For excessive white discharge?

For excessive white discharge? Yes, while technically it’s possible to use the cup for white discharge, we recommend using labia pads, period panties, or cloth pads for white discharge.

For postpartum bleeding?

No. We do not recommend any internal products for postpartum bleeding. You can use cloth pads or period panties for the same.

As a contraceptive?

No! Cups are only meant for period blood. They do not and cannot act as contraceptives

To have period sex?

No, we do not recommend sexual intercourse when you are using the SOCH cup.
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