We will take utmost care while processing your order, however if you find the package delivered in an outwardly damaged condition, you may refuse to accept the shipment (for orders within India) and/or inform our customer care immediately either by phone at +91-11-40817487 or by email at email@example.com by mentioning the reference number of your order. We will ensure that a replacement is sent to you at the earliest opportunity, or we will make a refund.
All your orders will come with a discreet packaging without the mention of “Sochgreen.com” name on any of the external packaging. The consigner name is stated as “Health & You”. We will pack your order either in a brown carton or a thick non-transparent/opaque envelope, depending on the items, order quantity and dimensions. Your privacy will be given supreme importance while we package your items. We will wrap the brown box or the carton with a thin wrap film or cello tape, to give an additional layer of protection.
Shipping Charges – Pre-Paid (“Online Payment” / “Deposit in Bank Account”)
With in India – Free for all orders.
Rest of the World – Flat fee of Rs.999/-.
Cash-On-Delivery Charges (Service is available in limited pincodes within India only)
A charge of Rs.75/- will be levied.
Cash on Delivery Shipping (Within India)
Before processing a COD order, our customer care will contact you to confirm the order placed on the website. Only after your confirmation over the phone, your order will be processed. We request you to kindly ensure someone is there to collect the order with sufficient amount at their disposable at the expected time of delivery of the consignment.
We ship your orders within 24-48 hours working hours of your order placement, subject to the clearance of payment – in case of pre-paid orders such as payment via RazorPay. We will keep you updated of the same with an email or SMS. From the date of dispatch, you can expect the order to be delivered to you in:
Metro Cities: 2-5 working days,
Rest of India: 5-7 working days, depending on the accessibility
Rest of the World: 7-21 working days.
We will share your tracking details on email immediately after the dispatch. If required, you can track your consignment online after 12-24 hours of dispatch, as the courier company requires this time to update details on to their website.
Refund of Unshipped Orders
Though we make every effort to fulfill your order or send all items in one shipment, this may not be possible in some cases. If for any reason, we are unable to ship your full or partial order within 10 (ten) working days, we will provide complete refund of the order value or amount equivalent to the unshipped part of your order, in the manner you have made the payment. However, the actual credit to your account can take up to 15 days depending on your bank’s processing time. In case you don’t receive the amount in time, kindly get in touch with your bank and inform us if you have any issues.